Gemba Service BV, uw Partner voor de implementatie van Tivoli Software

The Service Desk component provides a comprehensive set of applications that help you improve the service level of your organization while keeping costs down.

• Service Desk : Provides full service desk incident and problem management capabilities with service support and asset management processes
• Service Catalog : Provides a list of services available in an online catalog
• Maximo Enterprise Adapter : Enables quick connection and sharing with enterprise systems and a complete integration environment
• Tivoli Integration Composer : Enables rapid integration with asset inventory and system management tools.
• Maximo SLA Manager : Enables creation and tracking of service level agreements for tickets in service desk and service delivery in service catalog.

Incidents or service requests can be automatically created and closed based on this Tivoli Service Request Manager/OMNIbus integration.

This is an integration between IBM Tivoli Service Request Manager (TSRM) 7.1 and Genesys CTI (Computer Telephony Integration).

Easily integrate with modules in SAP such as the Fin. Accounting, Cost/Mgmt Accounting, Project Systems, Materials Mgmt and HR.

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