IT Service management IT Service Desk
IT Servicedesk
IT Service Desk PDF E-mail
IT Service Management - IT Servicedesk
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itservdesktech_4-demoIBM Tivoli Service Request Manager provides an integrated service desk and catalog for a "one touch" IT experience.

This integrated service desk software unifies and automates key service support and asset management processes.
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Service Catalog PDF E-mail
IT Service Management - IT Servicedesk
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servcatThe Service Catalog component of Tivoli Service Request Manager allows users to select services directly from a catalog, helping to lower the cost of providing services. Options can range from simple end-user services such as password reset, to more complex services such as provisioning a server or upgrading an application environment. This versatile catalog also reflects the terms of any associated service level agreements (SLAs), rating and billing terms, and contractual agreements.
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Features & Benefits PDF E-mail
IT Service Management - IT Servicedesk
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itservdesk2

Gemba delivers you with Tivoli Service Request Manager the solution to solve your Service Desk problems. Together with the integrated Service Catalog you can take control of your incident, problem and change management.
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