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IBM Service Management |
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  IBM Service Management is built on the Tivoli Service Management Platform and wrapped with best practices, methodologies and services, to help you deliver services to your customers effectively and efficiently. The Tivoli service management platform provides the broadest, deepest and most integrated set of capabilities in the industry for everything from how to manage your key processes to making sure only the right people are inside of your systems and accessing the right information.
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Service Delivery |
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 Improve operational responsiveness and availability
IBM® Service Delivery and Process Automation software gives you the visibility, control and automation needed to provide quality service delivery, addressing all stages of the service lifecycle.
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7 Value Segments |
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As we’ve worked with thousands of customers providing solutions across the service management platform, we’ve found that customer needs fall into some very common categories. To make it easier to navigate our rich set of capabilities, we’ve organized our portfolio around those common categories which we call the 7 value segments.
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